By providing your mobile phone number and opting in to receive SMS communications from Twenty Mile Medical (“we,” “our,” or “us”), you consent to receive text messages as described below. Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes. Your information may only be shared with our SMS service provider as necessary to deliver messages, and will not be sold, rented, or transferred to any third party for profit.
Types of SMS Communications
If you have given consent to receive text messages from Twenty Mile Medical, you may receive messages related to the following:
- Appointment reminders and scheduling confirmations
- Follow-up messages related to your telehealth visit or treatment
- Billing inquiries and payment notifications
- Service updates and care-related notifications
Depending on your relationship with us, you may receive the following types of SMS communications:
- Patients & Guests: Appointment reminders, visit follow-ups, service notifications, and other information related to your care or telehealth services.
- Job Applicants: Information about application status, interview scheduling, onboarding materials, or other employment-related updates.
Message Frequency
Message frequency may vary. You may receive up to 3 SMS messages per week regarding your appointments, care follow-up, or account status.
Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your mobile carrier’s pricing plan. These fees may vary based on whether the message is sent domestically or internationally. Twenty Mile Medical is not responsible for any charges applied by your carrier.
Opt-In Method
You may opt in to receive SMS messages from Twenty Mile Medical in the following ways:
- Verbally, during a conversation with a staff member or provider
- By checking the SMS consent box when submitting an online intake or contact form
- By explicitly texting in to our SMS program at our designated number
Opt-Out Method
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us. You will receive a one-time confirmation message and no further SMS communications will be sent. Alternatively, you may contact us directly to request removal from our messaging list.
If you do not wish to receive SMS messages, you may also leave the SMS consent checkbox unchecked on any of our online forms.
Help
For any issues or questions related to SMS communications, reply HELP to any message you receive. You may also contact us directly at support@twentymilemedical.com or visit https://twentymilemedical.com/.
Standard Messaging Disclosures
- Message and data rates may apply.
- Opt out at any time by replying STOP.
- For assistance, reply HELP or visit our Privacy Policy page.
- Message frequency may vary.
- Twenty Mile Medical does not share your phone number or SMS opt-in consent with third parties for marketing purposes.
Important Notice Regarding Health Information
Changes to SMS Terms & Conditions
We reserve the right to update these SMS Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our SMS services following any changes constitutes your acceptance of the updated terms.
Contact Us
If you have any questions about these SMS Terms & Conditions, please contact us: