Twenty Mile Medical (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://twentymilemedical.com/, use our telehealth services, or communicate with us, including via SMS. Please read this policy carefully. By using our services, you agree to the terms described below.
Information We Collect
We collect the following types of information:
Non-Personal Information
- Browser type and version
- Device type and operating system
- Language preferences
- Referring website or source
- Pages visited and usage patterns on our site
Personal Information
- Full name
- Email address
- Phone number
- Date of birth
- State of residence (to verify telehealth eligibility)
- Health-related information you share during consultations or intake forms
- Payment and billing information
How We Use Your Information
We use your information to:
- Provide, personalize, and improve our telehealth services
- Schedule and manage appointments and consultations
- Communicate with you about your care, services, and account
- Send SMS notifications, appointment reminders, and service updates (with your explicit consent)
- Process payments and verify insurance or eligibility
- Comply with applicable federal and state laws, including HIPAA
- Protect the safety and security of our patients and staff
- Respond to your questions and support requests
HIPAA & Protected Health Information
As a telehealth provider, Twenty Mile Medical is subject to the Health Insurance Portability and Accountability Act (HIPAA). Any health information you provide to us that identifies you as an individual (“Protected Health Information” or “PHI”) is handled in strict accordance with HIPAA’s Privacy Rule and Security Rule.
Your Rights Under HIPAAYou have the right to:
- Access and receive a copy of your PHI
- Request corrections to your PHI
- Request restrictions on how we use or disclose your PHI
- Receive an accounting of disclosures of your PHI
- File a complaint with us or with the U.S. Department of Health and Human Services (HHS) if you believe your privacy rights have been violated
We will not use or disclose your PHI for purposes other than treatment, payment, or healthcare operations without your written authorization, except as required or permitted by law. A separate Notice of Privacy Practices (NPP) is available upon request.
SMS Communications and Consent
If you opt in to receive SMS communications from us, your phone number will be used solely to send appointment reminders, care follow-ups, and service updates relevant to your care.
Message frequency may vary. Standard message and data rates may apply. To opt out at any time, reply STOP to any SMS message. For help, reply HELP or contact us at support@twentymilemedical.com.
Sharing Your Information
We do not rent, sell, or share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:
- With licensed healthcare providers involved in your care
- With trusted service providers (e.g., our telehealth platform, payment processors, or IT support) under strict confidentiality agreements and only as necessary to deliver our services
- With government authorities or law enforcement if required by law or to protect the rights and safety of our patients or staff
- In connection with a merger, acquisition, or sale of assets, where your information would remain protected under this policy
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. Our telehealth platform uses encryption and secure connections to protect data in transit and at rest.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Telehealth Services & State Eligibility
Twenty Mile Medical provides telehealth services in 37 U.S. states. Your state of residence may be collected to determine your eligibility for specific services and to ensure compliance with applicable state telehealth laws and regulations. We do not provide services in states where we are not licensed to do so.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Restrict or object to certain uses of your information
- Withdraw consent for SMS communications at any time
- Lodge a complaint with your applicable data protection authority
To exercise any of these rights, please contact us using the information provided at the end of this policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze usage, and improve our services. Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies, though doing so may affect your ability to use certain features of our website.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: